sonavo.Submit a request
Email hello@sonavo.studio from your registered address with the subject “Data deletion — Sonavo”. Identify your account email and whether you want the whole account, a named project or specific information removed. Do not include passwords, API keys or identity documents in the first message. If you no longer control the registered address, tell us so we can arrange alternative verification.
What happens next
We verify identity and scope before deleting. Requests are handled manually by email; sending a message does not automatically execute deletion. We communicate the determination and, where appropriate, completion date. Mexican ARCO requests follow the periods described in the privacy notice.
Scope
Account deletion should include account information and applicable owned projects, including onboarding responses, proposals, drafts, ratings and associated calendar records. For shared projects, we review other people’s rights before determining scope. We explain any legally required retention, its reason and period.
Delete a project in the app
Owners may use the project deletion option and confirm its name. This removes the project and associated records from the active database. It does not delete your account, information held by third parties or posts you uploaded to social networks separately.
Networks and providers
Sonavo currently has no active social connections. Once available, revoking network access and deleting Sonavo data will be different actions and these instructions will be updated. Sonavo deletion does not delete Instagram, Facebook, TikTok or YouTube accounts. Backups, hosting logs and provider-processed data may require separate handling; we explain limitations in our response.
Contact
Controller: Julio Antonio Pulido Villalobos. Address: Isla Arosa 2844, C.P. 44987, Guadalajara, Jalisco, México. Deletion and follow-up contact: hello@sonavo.studio.